Abstract

This subject introduces students to the nature and structure of information work across different sectors including galleries, libraries, archives, museums, government organisations and commercial enterprises. It examines the major information sources and services used and developed by information professionals to answer various information requests in different contexts. The concepts of … For more content click the Read More button below.

Syllabus

What are information services?The information professional's roles in information servicesNew technical, cultural, ethical and legal aspects of information workThe reference process: traditional and virtual environmentsReference interview techniquesEducational roles of information professionalsStandard sources of information used in information servicesEvaluating information sourcesSearching for relevant and reliable informationImplementing and maintaining virtual information servicesUser-centred … For more content click the Read More button below.

Assessment items

1. Report & Search Strategy Reflections
2. Reference Interview and Library Guide

Learning outcomes

Upon successful completion of this subject, students should:
1.
critically evaluate a range of information resources and approaches for the purpose of meeting users' information needs;
2.
generate an efficient plan to deliver information services in various contexts;
3.
evaluate the purpose and role of the reference interview in meeting users' information needs;
4.
analyse the impact of emerging technologies and social media on the roles of information professionals and information services;
5.
select between various online platforms and applications to engage and communicate with users;
6.
market and provide access to new information sources and services for existing and potential users.