Abstract

This subject will employ a research, reporting and presentation approach using the latest ICT tools to examine and critically analyse a combination of the technical and management issues in the administration of contemporary IT infrastructure. The subject will provide students with the essential knowledge of service and quality management processes … For more content click the Read More button below.

Syllabus

Information systems, IT architecture and governanceData management and business intelligence Network management and mobility Cybersecurity and risk managementE-Commerce and mobile commerce Enterprise systems Introduction to IT service management (ITSM)Dimensions of Service Management Technology Infrastructure Library (ITIL) Service Value System ITIL Management Practices Best practice frameworks for IT service management

Learning outcomes

Upon successful completion of this subject, students should:
1.
be able to investigate, critically analyse and evaluate the impact of new and current ICT services to an organisation;
2.
be able to describe how effective IT Infrastructure Management requires strategic planning with alignment from both the IT and business perspectives in an organisation;
3.
be able to synthesise the theoretical, technical and management issues that deliver ICT services to an organisation;
4.
be able to analyse and evaluate the need for IT Service Management (ITSM) and its relevance to an organisation; and
5.
be able to compare and contrast the best practice frameworks for ITSM.

Assumed knowledge

Basic understanding of ICT discipline at the level of ITC544 is required.

Enrolment restrictions

Only available to postgraduate students.