Abstract
This subject is about the nature and application of the skills and processes of conflict resolution. This subject analyses the considerations related to ethical use of conflict resolution skills and it examines the strategies and approaches essential in developing conflict prevention and resolution systems in an ethically responsible manner.
Syllabus
Appropriate AssertivenessMirroring and Active ListeningWin/WinCooperative PowerManaging EmotionsWillingness to ResolveMapping the ConflictDeveloping OptionsBrain StormingIntroduction to Negotiation and MediationBroadening PerspectivesEthics and Principle in Conflict Resolution Applications"Wise-Winning" versus WinningSeparating People from ProblemsFighting FairConflict Resolution Processes in Organisational Strategy, Tactics, Operations and Organisational Design
Learning outcomes
Upon successful completion of this subject, students should:
1.
Critically discuss the principles and skills of conflict resolution;
2.
Describe and analyse models of dispute resolution;
3.
Critically evaluate ethical principles, values, concepts and theories and apply these within the context of conflict resolution;
4.
Describe and analyse the need for organisational conflict resolution systems.
Enrolment restrictions
Postgraduate students only