Abstract
Through this subject students will develop skills in clear and persuasive communication within the diverse and dynamic practice fields in which case management and coordinated care is provided. Spanning a wide range of contexts, disciplines and theories, this subject will help students to map and critically reflect on important trends … For more content click the Read More button below.
Syllabus
Person-centred care principles and implications for communicationPersonal communications such as interviewing, empathy, listening, assessment and consultation Interpersonal communication skills: networking, mediation, conflict resolution, negotiation, building relationships, basic counselling skillsComplex communicationTeam work: leadership, facilitation and being an effective team memberTechnology-mediated communication (for example, telehealth, multimedia)Environmental influences on communicationWritten communication including notes, … For more content click the Read More button below.
Learning outcomes
Upon successful completion of this subject, students should:
1.
be able to use person-centred, communication strategies to build effective working relationships with people from all backgrounds, including working with interpreters, people with communication difficulties and a variety of lived experiences and values;
2.
be able to use technical and communication skills to communicate with clients, families, carers, health practitioners and organisations within contemporary health, community and other settings within which case managers and care coordinators work;
3.
be able to recognise and discuss their own strengths and areas for development and improvement in communication for case management and coordinated care;
4.
be able to demonstrate the ability to work effectively with, and when required, lead teams applying conflict resolution, negotiation and mediation skills where necessary; and
5.
be able to use communication to facilitate behaviour change, empowering clients to make decisions about their lives and their health.
Enrolment restrictions
Postgraduate students.