Communication in Organisations

Abstract

This subject examines communication in organisations from a range of standpoints. Students apply different models and theories to analyse professional communication, individual communication styles and communication management. Functionalist, interpretive and critical approaches are used to underpin analysis of communication in contemporary organisations. Students develop critical thinking, reflective, analytic and strategic … For more content click the Read More button below.

This subject examines communication in organisations from a range of standpoints. Students apply different models and theories to analyse professional communication, individual communication styles and communication management. Functionalist, interpretive and critical approaches are used to underpin analysis of communication in contemporary organisations. Students develop critical thinking, reflective, analytic and strategic skills through theory-informed observation, case analysis and problem-based learning.

Syllabus

Individual and cross cultural communication styles and differencesProfessional communication in organisationsEmployee engagement theory and practiceStrategic communication planning and processesFunctional, interpretive and critical approaches to understanding and managing communication in organisationsAssessing and evaluating communication in organisations

Assessment items

1. Self-awareness and communication competence

2. Investigating theory

3. Communicating organisational change

Learning outcomes

Upon successful completion of this subject, students should:

demonstrate specialised knowledge of theories and frameworks for analysing interpersonal and professional communication in organisations and other contexts

demonstrate ability to critically and systematically assess communication requirements and make high level judgments concerning communication processes in organisations.

evaluate organisational communication and construct a strategic communication plan

Enrolment restrictions

Postgraduate students.

Learning resources

Additional resources required by students

Cheney, G., Christensen, L. T., Zorn, T. E., & Ganesh, S. (2011) Introduction. In Organizational communication in an age of globalization: Issues, reflections, practices. De Vito, J. (2016). Perceptions of the self and others in interpersonal communication. The interpersonal communication book. Coffelt, T. A., & Smith, F. L. (2020). Exemplary … For more content click the Read More button below. Bolman, L., and Deal, T. E. (2017). Introduction. Reframing organizations: Artistry, choice and leadership. Hülsheger, U. R., Alberts, H. J., Feinholdt, A. & Lang, J. W. (2013). Benefits of mindfulness at work. Journal of Applied Psychology, 98(2), 310–325. Eldor, L., & Vigoda-Gadot, E. (2017). Rethinking the employee–organization relationship. The International Journal of Human Resource Management, 28(3), 526-552.Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 51(2), 183-202. Whittington, J. L., Meskelis, S., Asare, E., & Beldona, S. (2017). Enhancing employee engagement: An evidence-based approach. Springer. Men, R. L., & Bowen, S. A. (2016). Excellence in internal communication management. Business Expert Press. Cornelissen, J. (2014). Corporate communication in contemporary organisations. In Corporate communication: A guide to theory and practice (pp. 17-38). Sage.Quirke, B. (2017). Making the connections: Using internal communication to turn strategy into action. Routledge. Chapter 2 - Turning strategy into actionRuck, K., Welch, M., & Menara, B. (2017). Employee voice: an antecedent to organisational engagement? Public Relations Review, 43(5), 904-914. Mazzei, A., Butera, A., & Quaratino, L. (2019). Employee communication for engaging workplaces. Journal of Business Strategy.Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 51(2), 183-202.Hoogervorst. J., Van der Flier, H., & Koopman, P. (2004). Implicit communication in organisations: The impact of culture, structure and management practices on employee behaviour. Journal of Managerial Psychology, 19(3), 288 – 311. Crossman, J., Bordia, S., & Mills, C. (2011). Language, culture and communication. Business Communication For the Global Age (pp. 209-242). McGraw-Hill. Christensen, M. (2014). Communication as a strategic tool in change processes. International Journal of Business Communication, (51)4, 359-385. Clampitt, P. G. (2016). Communicating for Managerial Effectiveness: Challenges| Strategies| Solutions. Downs, C. W., & Adrian, A .D. (2004, 2012). Choosing focal areas to assess. Chapter 4. In Assessing organizational communication: Strategic communication audits(pp. 50-75). Tourish, D., & Hargie, O. (2009). Auditing communication to maximize performance. Chapter 2. In Auditing organisational communication. Ruck, K., & Welch, M. (2012). Valuing internal communication: Management and employee perspectives. Public Relations Review, (38), 294-302. Watson, T., & Noble, P. (2014). Evaluation structures and processes. In Evaluating public relations: A guide to planning, research and measurement.

Cheney, G., Christensen, L. T., Zorn, T. E., & Ganesh, S. (2011) Introduction. In Organizational communication in an age of globalization: Issues, reflections, practices.

De Vito, J. (2016). Perceptions of the self and others in interpersonal communication. The interpersonal communication book.

Coffelt, T. A., & Smith, F. L. (2020). Exemplary and unacceptable workplace communication skills. Business and Professional Communication Quarterly, 83(4), 365-384.

Bolman, L., and Deal, T. E. (2017). Introduction. Reframing organizations: Artistry, choice and leadership.

Hülsheger, U. R., Alberts, H. J., Feinholdt, A. & Lang, J. W. (2013). Benefits of mindfulness at work. Journal of Applied Psychology, 98(2), 310–325.

Eldor, L., & Vigoda-Gadot, E. (2017). Rethinking the employee–organization relationship. The International Journal of Human Resource Management, 28(3), 526-552.

Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 51(2), 183-202.

Whittington, J. L., Meskelis, S., Asare, E., & Beldona, S. (2017). Enhancing employee engagement: An evidence-based approach. Springer.

Men, R. L., & Bowen, S. A. (2016). Excellence in internal communication management. Business Expert Press.

Cornelissen, J. (2014). Corporate communication in contemporary organisations. In Corporate communication: A guide to theory and practice (pp. 17-38). Sage.

Quirke, B. (2017). Making the connections: Using internal communication to turn strategy into action. Routledge. Chapter 2 - Turning strategy into action

Ruck, K., Welch, M., & Menara, B. (2017). Employee voice: an antecedent to organisational engagement? Public Relations Review, 43(5), 904-914.

Mazzei, A., Butera, A., & Quaratino, L. (2019). Employee communication for engaging workplaces. Journal of Business Strategy.

Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 51(2), 183-202.

Hoogervorst. J., Van der Flier, H., & Koopman, P. (2004). Implicit communication in organisations: The impact of culture, structure and management practices on employee behaviour. Journal of Managerial Psychology, 19(3), 288 – 311.

Crossman, J., Bordia, S., & Mills, C. (2011). Language, culture and communication. Business Communication For the Global Age (pp. 209-242). McGraw-Hill.

Christensen, M. (2014). Communication as a strategic tool in change processes. International Journal of Business Communication, (51)4, 359-385.

Clampitt, P. G. (2016). Communicating for Managerial Effectiveness: Challenges| Strategies| Solutions.

Downs, C. W., & Adrian, A .D. (2004, 2012). Choosing focal areas to assess. Chapter 4. In Assessing organizational communication: Strategic communication audits(pp. 50-75).

Tourish, D., & Hargie, O. (2009). Auditing communication to maximize performance. Chapter 2. In Auditing organisational communication.

Ruck, K., & Welch, M. (2012). Valuing internal communication: Management and employee perspectives. Public Relations Review, (38), 294-302.

Watson, T., & Noble, P. (2014). Evaluation structures and processes. In Evaluating public relations: A guide to planning, research and measurement.

Handbook

COM538 - Communication in Organisations