Abstract
This subject introduces students to service and operations management – the key activities which create value for the organisation. It examines these operations in the context of our contemporary digitalised, turbulent and disruptive environments. The focus of the subject will be on transforming operations through improving the efficiency and effectiveness … For more content click the Read More button below.
Syllabus
Service and product operations management in contemporary environmentsGlobal challenges, digital, social and sustainability impacts and emerging issues facing Industry 4.0Stakeholder relations, collaborations, communication and frictionless integrationTransformation and innovation in operational design and deliveryTechniques and tools for managing quality operations, driving innovation and improving performance: Lean, Agile, resilient, Six Sigma, continuous … For more content click the Read More button below.
Learning outcomes
Upon successful completion of this subject, students should:
1.
be able to critically evaluate the service or product operations of an organisation against its strategic and environmental context;
2.
be able to work independently and/or collaboratively to evaluate digital operations methodologies to improve performance;
3.
be able to work independently and/or collaboratively to apply techniques, tools and models in a range of operational situations;
4.
be able to work independently and/or collaboratively to recommend sustainable organisational improvements that enhance linkages between strategy, design, implementation and delivery; and
5.
be able to work independently and/or collaboratively to design control and risk management strategies to monitor and evaluate the effectiveness of operations.
Enrolment restrictions
Post Graduate Students only