Knowledge Management in Practice

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Abstract

This subject provides an overview of Knowledge Management (KM) in an organisational context, and focuses on the strategies and processes used by organisations to identify, access, manage, and share their information assets to meet their KM needs. Motivators and drivers required to align a new KM project with organisational strategies are included. It will examine how organisations can adapt KM practices, progress to share this knowledge, and mature to develop new strategic directions. The impact of organisational culture and change management philosophies on KM implementation will demonstrate how the capture and use of organisational knowledge is influenced internally by workers such as knowledge brokers, champions, and subject experts, and externally by suppliers, customers, and so on. Technologies as drivers, processes and techniques used to capture and utilise organisational knowledge are also covered.

Syllabus

Introduction to knowledge management (KM)KM in an organisational contextOrganisational information and knowledge strategiesKM for strategic management and decision makingUnderstanding and implementing KM processesTools and technologies to support KM

Assessment items

1. Essay: Knowledge management

2. Class Discussions and Group Reflection

3. Report: Designing and Implementing a KM project

Enrolment restrictions

This subject combines INF336, INF441, and INF458, and therefore is not available to students who have completed ETL525, INF302, INF323, INF336, INF458 or INF523.

Incompatible